Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During holidays, promotions, or high-volume periods, processing times may be slightly delayed.
Shipping Time
We currently ship orders to customers worldwide.
Estimated delivery times:
United States:
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Standard Shipping: 7–15 business days
Other Countries:
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Standard Shipping: 10–25 business days
Please note that delivery times are estimates only and may vary due to factors outside of our control, including carrier delays, weather conditions, customs processing, and local postal service operations.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update after shipment.
You can use the tracking number provided to check your order status at any time.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check your shipping address before placing your order.
If you notice an incorrect address, please contact us within 24 hours after placing your order. We will do our best to assist you, but we cannot guarantee changes after the order has been processed.
We are not responsible for packages delivered to an incorrect address due to incorrect information provided by the customer.
Delivery Issues
If your tracking information shows that your package has been delivered but you have not received it, please:
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Check with family members, neighbors, or your building management.
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Contact your local carrier office with your tracking number.
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Contact us if you still need assistance.
We will work with you to help resolve delivery issues.
Lost or Delayed Packages
Shipping delays may occur due to carrier operations, customs inspections, weather conditions, or other circumstances beyond our control.
If your package is delayed, please allow additional time for the carrier to complete delivery.
We will provide assistance whenever possible.
Customs Fees & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
These fees are determined by local customs authorities and are not controlled by us.
Order Cancellation
If you need to cancel your order, please contact us within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests may not be accepted.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team:
Email: support@yourstore.com
We are always happy to assist you.